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Privacy Policy


Effective Date – May 25, 2018

Countryman Associates is committed to protecting your privacy. This Privacy Policy applies to our websites, including and our online store (collectively, the “Websites”) , as well as products and services (“Services”) provided by Countryman Associates, Inc. (“Countryman” together with “we,” “us,” and “our”). This statement governs our data collection, processing and usage practices.

Changes to this Privacy Policy


We may update this Privacy Policy from time-to-time by posting a new version online. You should check this page occasionally to review any changes. We will provide notice of any material changes by doing one or more of the following: (i) posting the changes on or through the Services, (ii) sending you an email or message about the changes, or (iii) posting an update on our Websites. Your continued use of the Websites and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

Contact Us


If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at [email protected] or by mail to Countryman Associates, 195 Constitution Drive, Menlo park, CA 94025, Attn: Privacy.

Information We Collect


You are free to explore the Websites without providing any Personal Information. When you visit the Websites or register for our store, we may request that you provide Personal Information, and we collect Navigational Information. Often you are able to choose what information you provide, but from time to time we may require certain information in order to provide the Services.

“Personal Information” means any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites. Personal Information may further include your IP address or other Navigational Information discussed further below if applicable.

“Navigational Information” means information about your computer and your visits to the Websites such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

Information About Children


The Websites are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at [email protected], so that we may delete the information.

Data Collection



When you visit our site (or any other site on the internet), collects certain information from your internet browser that makes the internet work properly, and lets us know:

  • How many people visited our website.
  • How they found our Websites, so we know where to talk about our website more.
  • How long they looked at our pages, so we can tell what is popular and do more of that.
  • Whether they put any items in their cart, but it does not tell us what those items were.
  • Whether the customer chose to continue to retail checkout.
  • Where our visitors come from, tells us what country they are in.
  • Additionally, can tell us what kind of device was used to visit us, so that we know how important viewing our site on a mobile device or tablet is to our customers.

Countryman Associates cannot personally identify you as a specific visitor for any of these actions. This information is stored for 26 months on’s servers. For more information on the types of data Google collects online, how to see it, and how to delete it, visit their privacy policy  – Google Privacy Policy effective May 25, 2018

Countryman Associates uses services like live chat from Habla, Inc. (“Olark”) to communicate with you on our Websites. You can find the Olark Privacy policy here.




Countryman Associates uses services from The Rocket Science Group LLC (“MailChimp”) to send emails and newsletters. You can find the Mailchimp Privacy Policy here.




If you are purchasing as a retail customer from a Countryman Website, your checkout process, and the information you provide for that process, is handled by our order fulfillment processor KIBO. Their privacy policy can be found by clicking here.

By placing a retail order on our website, you are consenting explicitly to the collection of the personally identifying data used to fill your order. Such information may include your name, address, email, telephone number, fax number, company, Site user name, Site password, billing or credit card information, or other similar information. KIBO retains your information for no more than 7 years from your most recent interaction with the website.

  • You may receive a copy of any information KIBO has collected about you personally by visiting
    • KIBO will respond to your request within 30 days.
    • You must complete the request form and provide proof of identity.
  • You may request that KIBO delete any information it has saved that identifies you personally by visiting
    • KIBO will respond to your request within 30 days.
    • You must complete the request form and provide proof of identity.
  • If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by KIBO to its affiliates and/or third parties for their direct marketing purposes.  To make such a request, please complete the form located at KIBO responds to requests for erasure within 30 days of receiving a completed request form. You should know that Countryman does not use your information for direct marketing unless you opt-in to our email list.
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